Terms & Conditions
We will operate legally and ethically at all times.We do not divulge your personal details to any third party without your consent.We reserve the right to use any artwork sent on our web site or in promotional material unless specifically asked not to.We respect your consumer rights and legal protection under the data-protection act.By ordering from us you agree to pay us in UK sterling for a cake to be delivered or collected on a specified date. Our payment card handlers will deduct payment in the local currency, e.g. US Dollars etc.You also agree, that Sugar Velvet Cake Company or any member of its team cannot be held responsible for any delay of cake delivery. If we are unable to deliver we cannot be held responsible but will endeavour to complete delivery if possible as we wish to be known for extremely high standards of customer service. We will not grant a refund if we are unable to deliver due to absence at the delivery address on the order form. We cannot be held responsible for changes and amendments made after the order is placed by you the customer on-line.Customer collections may take place during the Sugar Velvet Cake Company opening hours
Mon- Fri: 11.30am to 5.30pm
Sat: 10.00am to 1.00pm
Once you collect and pay for your order from Sugar Velvet Cake Company this is classed as confirmation that your complete order has been received as required.
Thereafter, Sugar Velvet Cake Company can no longer take responsibility for any damage that may occur to your order and no refunds or alterations can be made.
If for any reason your order is left uncollected, we will retain it for 24 hours during which time you may telephone us on 01484 645843 to re-arrange collection or to arrange delivery at an additional charge.
No refund will be granted if delivery is attempted during the stated hours and no one present at the address. No refund will be given if you fail to collect on the designated day and stated opening hours.
When placing an order for delivery, please be sure to provide a telephone number on which our driver can contact you or the recipient should there be any problems in delivering the order.
If for any reason no one is present to accept the delivery at the delivery address, we will take your order back to the Sugar Velvet Cake Company, 189 Halifax Old Road, Huddersfield HD2 2SL and retain it for 24 hours during which time you may telephone us on 01484 645843 to request re-delivery at an additional charge or to arrange personal collection.
We cannot be held responsible for non delivery and accept no liability.
All the products available to purchase on this website are edible products and are specially made-to-order. As such, we may commence work on certain elements of your cake (sugarcraft pieces, flowers etc) well in advance of you actually collecting the cake/s.
In the unlikely event that your cake is incorrect, this must be bought to the attention of the team member/delivery driver before you commit to accepting it. If time allows and it is our mistake we will correct an error. If we are not given the opportunity to correct the error, no refund will be given in place of this. If you are at all unhappy with the taste of the cake, you must keep a sample so that we may trace the batch and examine our HACCP records for any inconsistency.
All complaints must be notified to us in writing to 189 Halifax Old Road, Huddersfield, West Yorkshire HD2 2SL, or by email to firstname.lastname@example.org or by speaking to a member of our team on 01484 645843 within 24 hours of delivery/collection (during office hours – Monday to Friday – 10.30am to 4.30pm)
OUR PRODUCT INFORMATION
As all our products are Bespoke and made by hand, the final product will vary every time. Please be aware that the images on our website are for display purpose only and are not fully representative of the end product.
We reserve the right to change the products and colours from the pictures shown if necessary. The colours are matched closely but are not pantones, this is an edible product after all. Please note, different cake decorators have different styles so variations in decoration style are possible and we are not liable to replace products due to this personalisation. We reserve the right to change ribbon colours, due to stock shortages and last minute orders on the rare occasion we do not have the ribbon colour you have requested we will use our initiative to choose the most suitable colour. Our cakes are hand made to order and not mass produced so each cake is individual to you, this is what makes them so special. The size of the cake may vary by up to 10%. The web site pictures are a guide but the final product may vary slightly.
The following storage methods are our best suggestions, but our products are always best enjoyed on the day of purchase.
Layer Cakes and Cupcakes can be refrigerated in warm weather; we would suggest removing them from the fridge 1 hour before serving to ensure the best taste and texture. Fondant/Sugarpaste Covered Cakes and Cakes with Fondant/Sugarpaste decorations must be kept in a cool dry place and NEVER REFRIGERATED.
In average temperatures we would recommend storing your cakes in a cool dry place and ideally in an air tight container.
We would recommend consuming your Cakes within two days of purchase.
Your chosen cake’s ingredients can be found at the bottom of each product page. Any goods containing nuts or alcohol will have this explicitly listed. Please note that although a product may not contain nuts, all items are made in a kitchen that handles nuts.
All products are subject to availability.
The Sugar Velvet Cake Company Ltd
Trading Address: 189 Halifax Old Road, Huddersfield HD2 2SL
Registered In England
Company No 09304479
V.A.T Reg No 175 2105 28